Your Questions,
Answered by
ph.modern

The minimum age to register and play on ph.modern is 21 years old. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. ph.modern performs identity and age verification on all accounts. If a player is found to be under 21, their account will be immediately suspended, all funds will be returned, and the matter will be escalated to the relevant authorities. There are no exceptions to this rule.

Know Your Customer (KYC) verification is a standard requirement for all licensed online gaming platforms. ph.modern requires identity verification to confirm your age, protect your account from unauthorized access, and comply with anti-money laundering regulations. You will typically need to submit a government-issued ID (such as a Philippine passport, driver's license, or SSS/UMID card) and a selfie. Verification is usually completed within 24 hours. Your documents are handled securely and in accordance with our Privacy Policy.

No. Each player is permitted to hold only one active ph.modern account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any winnings being forfeited. If you have forgotten your login credentials, use the password reset function on the login page rather than creating a new account.

Go to the ph.modern Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you are still having trouble, contact our 24/7 live chat support team and they will assist you in regaining access to your account securely.

ph.modern supports a wide range of Philippine payment channels, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Other local channels as listed in your account cashier

All transactions are processed in Philippine Peso (₱). We do not charge additional fees for standard deposits, though your bank or e-wallet provider may apply their own transaction charges.

The minimum deposit amount varies depending on the payment method you choose. Generally, the minimum deposit starts at ₱100 for most e-wallet channels like GCash and PayMaya. For bank transfers, the minimum may be slightly higher. The exact minimum for each payment method is displayed in the cashier section of your ph.modern account before you confirm a transaction.

Most withdrawal requests on ph.modern are processed within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours of approval. Bank transfers to BPI, BDO, and Metrobank may take one to three business days depending on your bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. Make sure your account is fully verified before requesting a withdrawal to avoid any hold-ups.

Withdrawals can be delayed or declined for several reasons:

• Your account KYC verification is incomplete or pending
• You have an active bonus with unmet wagering requirements
• The withdrawal amount exceeds your daily or weekly limit
• There is a security review on your account
• The payment details you entered do not match your verified account information

If your withdrawal has been pending for more than 48 hours, please contact our support team via live chat for an update.

For security and anti-money laundering compliance, ph.modern generally requires withdrawals to be returned to the same payment method used for the original deposit. If you need to withdraw to a different account due to a change in your payment method, please contact our support team before submitting the withdrawal request. Additional verification may be required.

ph.modern offers a diverse library of games designed to suit every type of Filipino player:

• Online Slots: Hundreds of slot titles from leading game providers, ranging from classic 3-reel slots to modern video slots with bonus rounds and jackpots
• Live Bingo: Including our signature Pearls of Bingo experience, with live hosts and real-time gameplay
• Live Casino: Baccarat, blackjack, roulette, and more — all with live dealers streamed in real time
• Table Games: Digital versions of classic casino table games available around the clock

New games are added regularly, so there is always something new to try on ph.modern.

Yes. All games on ph.modern use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) percentages. Live casino games use physical cards, wheels, and equipment operated by trained dealers, streamed in real time for full transparency.

Absolutely. ph.modern is fully optimized for mobile play. You can access the full game library directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile experience is designed to be smooth and responsive, whether you are playing slots on your commute or joining a live bingo session from home in Cebu or Davao.

Pearls of Bingo is ph.modern's signature live bingo experience. It features a dedicated bingo room with live hosts, real-time number draws, and an interactive chat feature so players can enjoy the social side of bingo from anywhere in the Philippines. Pearls of Bingo runs scheduled sessions throughout the day and offers various ticket price points to suit different budgets. Visit the Pearls of Bingo page for the full schedule and game details.

ph.modern offers a welcome bonus for newly registered and verified players. The specific bonus amount and structure are displayed on the promotions page within your account after registration. Welcome bonuses typically include a deposit match and may include free spins on selected slot titles. All welcome bonus offers are subject to wagering requirements, which are clearly stated in the bonus terms before you claim.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before the resulting winnings can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw any winnings derived from that bonus. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms before claiming any offer on ph.modern.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your winnings without meeting wagering requirements — you can opt out of bonus offers in your account settings or by contacting our support team before making a deposit. Once a bonus has been credited to your account and you have started wagering, it generally cannot be removed without forfeiting the bonus balance. If you are unsure, contact support before claiming any offer.

ph.modern provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in Philippine Peso (₱)
• Session Time Limits: Define how long each gaming session can last
• Reality Check Reminders: Periodic pop-ups showing your session duration and spend
• Loss Limits: Cap the maximum amount you can lose in a given period
• Cool-Off Periods: Temporarily suspend your account for 24 hours up to 30 days
• Self-Exclusion: Permanently or long-term close your account if gaming becomes a problem

All tools can be activated from the Responsible Gaming section of your account settings. For more details, visit our Responsible Gaming page.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion and select your preferred exclusion period — from a minimum of six months up to a permanent exclusion. Once activated, your account will be locked, all marketing communications will stop, and you will not be able to create a new account during the exclusion period. If you need to self-exclude urgently, contact our 24/7 live chat support team and they will process it immediately. ph.modern also cooperates with PAGCOR's national self-exclusion registry.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• DOH Mental Health Crisis Hotline: 1553 (toll-free, 24/7)
• National Center for Mental Health (NCMH): Professional counseling and referral services
• PAGCOR Responsible Gaming Program: Player education and support resources
• ph.modern Support Team: Available 24/7 via live chat to connect you with resources

Reaching out for help is a sign of strength. You do not have to face this alone.

Yes. ph.modern uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. Financial transactions are processed through secure, PCI-compliant payment gateways. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Here are some best practices to keep your ph.modern account secure:

• Use a strong, unique password that you do not use on other websites
• Enable two-factor authentication (2FA) if available in your account settings
• Never share your login credentials with anyone, including ph.modern support staff
• Always log out after your session, especially on shared or public devices
• Be cautious of phishing emails or fake websites — always access ph.modern through the official phmodern.club URL
• Contact support immediately if you notice any suspicious activity on your account

If you wish to permanently close your ph.modern account, contact our support team via live chat or visit the Account Settings section. Before closing, make sure to withdraw any remaining balance. Once your account is closed, your personal data will be handled in accordance with our Privacy Policy and applicable data retention regulations. Note that if you are closing your account due to a gambling problem, we strongly recommend using the self-exclusion tool instead, as it provides additional safeguards.